Job Description

Salary: $65,000 - 85,000 per year Requirements:

• I have demonstrable experience in technical support or IT support roles.
• I possess strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• I am familiar with networking concepts (LAN, VPN) and security measures (Firewall).
• I have excellent problem-solving skills with an emphasis on customer service.
• I communicate effectively, both verbally and in writing.
• Experience with help desk software (e.g., BMC Remedy, ServiceNow) is advantageous.
• I am capable of working independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+) are preferred.

Responsibilities:

• I provide technical support for hardware and software issues across the company.
• I troubleshoot and resolve desktop-related problems for end-users.
• I assist in managing IT infrastructure, including networks and servers.
• I maintain documentation of technical processes and user guides.
• I collaborate with other IT team members to enhance system performance.
• I ensure customer satisfaction by responding promptly to support requests.
• I monitor and uphold security protocols for systems and networks.
• I participate in training sessions for staff on new technologies.

Technologies:

• Azure
• Firewall
• Hardware
• Support
• LAN
• macOS
• Network
• Security
• ServiceNow
• VPN
• Windows
• Cloud

More:

At Citadel Program Managers, we are a specialized program broker that offers quick access to innovative industry products and unique programs on a global and domestic scale. We partner with select retail entities to expand their placement capabilities on large, intricate, or unusual risks and to aid in the creation, management, or improvement of insurance programs. We are currently searching for a Technical Support Specialist to join our team in the US. This position is vital in ensuring our internal systems operate efficiently and effectively, supporting Citadel's goal of providing exceptional risk placement experiences through outstanding service and creativity.

Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits include: 401(k), Dental insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Parental leave, Professional development assistance, Referral program, Retirement plan, Vision insurance.

Education:
- Bachelor's (Preferred)

License/Certification:
- CompTIA A+ (Required)
- Microsoft Certified: Azure Data Engineer Associate (Required)

Ability to Commute:
- Lehi, UT (Required)

Work Location:
- In person

last updated 43 week of 2025

Job Tags

Full time, Flexible hours,

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