Job Description

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career! Academy of Art University is seeking a Lead Transcript Specialist to drive special projects for the office and advises on escalated reviews, in addition to the Transcript Specialist responsibilities, supporting a set portfolio of prospective and incoming students as they prepare for their first semester at the Academy. Lead Transcript Specialists are responsible for monitoring all aspects of the transcript submission process, including verifying admissions eligibility and proper placement in first semester coursework due to transferred and waived units. This position is hybrid in San Francisco, CA. Responsibilities: Run weekly reports to perform internal quality assurance checks for team operations. Drive special projects, including the ongoing cleanup of the external org ID database. Perform specialized transcript reviews for departments with specific requirements. Advise on complex transcript reviews as needed. Provide a high-quality, comprehensive customer service experience to incoming students and academic partners to ensure a smooth admissions experience. Independently prioritize outreach to students and partners, ensuring all deadlines are met. Establish a deep understanding of all Admissions and transfer-related University policies. Utilize critical thinking skills to evaluate external course descriptions and degree programs in comparison with internal academic policy to determine transferable college credit. Research academic requirements outlined by the Department of Education, individual states, accrediting bodies, and foreign countries to determine incoming student eligibility. Effectively communicate technical information through a variety of communication platforms to a diverse student population. Coach students and Admissions Representatives on submitting outstanding required documentation. Support eligible students in the portfolio submission process and enter any resulting waivers or transfer credits. Advise on accurate placement in first semester coursework. Calculate GPA (Grade Point Average) for Cal Grant purposes and code results in PeopleSoft. Enter waivers and applicable transfer credits from qualifying exam scores. Enter SAT, ACT, and AP (Advance Placement) test scores into student database. Assist with commencement preparation and event support. Perform other duties as assigned. Compensation: $25.00 per hour Benefits: Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. Application Deadline: June 15, 2025 Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu. Academy of Art University

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