Job Description

Job Title: Surgery Scheduler - MUST HAVE EXPERIENCE

Location: Plano, Texas

Job Type: Full-Time

Salary: Competitive

About the Role:

We are seeking a detail-oriented and patient-focused Surgery Scheduler to join our growing administrative team. This role goes beyond basic schedulingour ideal candidate brings hands-on surgery coordination experience , understands the nuances of insurance processes, and thrives in a fast-paced, patient-centered environment.

You'll be the key liaison between patients, surgeons, and insurance providersensuring a seamless, supportive experience from pre-op to post-op.

Key Responsibilities:

• Schedule and coordinate surgical procedures, including confirming details (date, time, location) and sharing pre-op/post-op instructions.
• Engage with patients directlyoften in the exam roomto schedule surgeries or initiate insurance authorization processes.
• Manage insurance pre-authorizations and appeals when necessary.
• Clearly communicate financial responsibilities, surgical timelines, and preparation requirements to patients.
• Collaborate with physicians, clinical staff, and insurance coordinators to secure all required documentation.
• Maintain accurate patient records in the EMR (we use ECW).
• Proactively update patients on any scheduling changes or insurance status.
• Deliver exceptional service while ensuring HIPAA compliance at all times.

What Makes This Role Unique:

• This is not an entry-level scheduling roleour scheduler is a critical part of the care team.
• You'll play a vital role in both patient care and backend coordination .
• Opportunities for growth within a fun, social, and supportive office culture .

Must-Have Qualifications:

• 2+ years of scheduling experience in a medical or healthcare setting
• Surgery scheduling experience is required
• Strong understanding of insurance authorization processes
• Excellent communication and organizational skills

Nice-to-Have Experience:

• Experience with eClinicalWorks (ECW) EMR
• Familiarity with bariatrics or surgical specialties such as internal medicine, orthopedics, or plastic surgery (especially breast reconstruction)
• Background in appeals and navigating complex insurance processes

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