Job Description

Job Description

Job Description

Responsibilities:
* Primary work will come from outbound calls and some inbound calls from people calling back (high volume, fast-paced environment)
* You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
* Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
* Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service
* Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.

Required Skills & Experience

* 2+ years of call center experience, needs to have outbound call center experience
* 6+ months remote call center experience
* Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc.
* High School Diploma or GED equivalent
* A great communicator - both written and verbal
* Must have strong internet connection because this is a remote role

Job Tags

Remote job,

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