Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Description This job is 24-34 hours per week. The Medical Receptionist will be responsible for welcoming patients, managing appointment... ...Strong Phone Etiquette and communication skills Experience in Receptionist Duties and general front-office responsibilities...
...when found. Report all equipment malfunctions to the appropriate supervisor/manager Comply with all federal, state, municipal, airport authority and carrier security requirements Other duties as assigned Your profile Previous ramp experience is a...
...businesss unique risks.Summary/Job Purpose Responsible for underwriting and servicing commercial lines business on a nationwide basis... ...accommodations for qualified individuals with disabilities.Seniority level Entry levelEmployment type Full-timeJob function Finance and...
...Specialist. If youre looking for a place to work in a great location, with coworkers who... ...clients include hotel chains, airlines, cruise lines, and rental car companies. Yes, if it... ...Combination of office-based and work from home. Only Local Miami / South Florida Candidates...
...join AssetLiving, you become part of a dynamic team that thrives... ...areas, buildings, and units in a timely manner Ensure all repairs... ...of the community that the immediate supervisor delegates Education... ...the top candidate to hire for a position, the offer we extend...