Job Description
We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today!
Responsibilities:
• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.
• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.
• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.
• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.
• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.
• Foster strong community engagement by maintaining consistent and friendly communication.
• Develop strategies to enhance the brand's online presence and customer satisfaction.
• Collaborate with internal teams to align social media efforts with overall marketing goals.
• Track and analyze social media performance metrics to optimize engagement strategies.
• At least 1-2 years of experience in customer support, public relations, communications, or marketing.
• Proficiency in social media management tools such as Sprout.
• Strong customer service skills with a focus on community engagement.
• Ability to respond effectively to comments, direct messages, and posts.
• Excellent communication skills and a detail-oriented approach to handling feedback.
• Experience in corporate communications and a good understanding of branding.
• Familiarity with machinery manufacturing or similar industries is a plus.
• Ability to research and provide solutions to customer inquiries effectively.
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