Job Description

Decision Logic | Restaurant Management Software This range is provided by Decision Logic | Restaurant Management Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $45,000.00/yr - $65,000.00/yr Decision Logic seeks a Software Support Analyst to join our team. Our team executes at an elite level and we're looking for people who are interested in learning how to do the same. In a competitive industry, partnerships with clients help to differentiate us. A Software Support Analyst at Decision Logic doesn’t just fix it and forget it; they work hand in hand with key contacts, store managers, and internal teams to ensure not only that the client relationship is solid, but that the product is being utilized to its fullest potential. What You’ll Do Be the first line of support by triaging client service desk tickets and responding promptly to client inquiries. Handle concierge-level maintenance requests , technical support questions, and “how-to” issues with professionalism and efficiency. Maintain and manage large data sets for thousands of restaurants, ensuring accuracy and consistency. Analyze and validate client data , identifying trends, errors, and opportunities for improvement. Configure integrations to help clients optimize the platform’s functionality. Replicate and troubleshoot technical issues , resolving Level 1 and Level 2 problems independently while escalating complex issues to management or development teams as needed. Drive high levels of client satisfaction by delivering exceptional service and resolving issues in a manner that exceeds expectations. Collaborate with internal teams , sharing client feedback with leadership and product development to enhance the user experience. Educate and empower clients , guiding them through best practices, feature adoption, and product optimization. Create and refine client-facing and internal documentation , ensuring resources are clear, accurate, and user-friendly. What You’ll Bring We’re looking for someone who thrives in a fast-paced, client-focused environment. If you love technology, have a passion for problem-solving, and genuinely enjoy helping others, you’ll be a great fit. You must have: A passion for customer service and helping restaurants succeed Exemplary interpersonal, verbal, and written communication skills A positive, adaptable attitude with a willingness to learn and grow. Empathy for our clients and the challenges they face in their day-to-day work. Critical thinking skills to approach problems and solutions creatively. Superb time management and organizational skills Experience in a service-oriented or client-facing position An interest in technology and for being a part of a fast-growing company Proficient in Microsoft Office applications, including but not limited to Outlook, Excel, PowerPoint, and Teams/Zoom. You should have: Restaurant or hospitality experience Business math knowledge or experience Familiarity with restaurant and Back Office software terminology and concepts Familiarity with ticket tracking and document storage software Why Join Decision Logic? At Decision Logic, we’re committed to fostering a collaborative and growth-oriented environment. High-performing employees are encouraged to pursue career development opportunities and take on new challenges within the organization. If you’re looking to combine your passion for customer service with an interest in technology—and you love the idea of making a real impact for restaurant operators—this role is for you! Apply today and help us deliver transforming insights to restaurant operations nationwide. Seniority Level Entry level Employment Type Full-time Job Function Engineering and Information Technology Industries Restaurants #J-18808-Ljbffr Decision Logic | Restaurant Management Software

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