Software Support Engineer job at L-Soft international, Inc. Bethesda, MD, US

Job Description

Job Description L-Soft international, Inc., has an opening for a service-minded, ambitious Software Support Engineer interested in working on all aspects of product and service support in a small company with offices in four countries.

QUALIFICATIONS:

Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.

PERSONAL SKILLS:

Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

COMPENSATION:

$40-70k (see below); UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.

TASKS (JUNIOR SOFTWARE SUPPORT ENGINEER):

Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers Take ownership of support tickets and ensure prompt, accurate and thorough resolution Escalate to Level 2 as necessary while retaining ownership of the ticket Proactively notify Support Manager of any customer satisfaction issues Set up new hosting customers and configure services to their requirements

OPTIONAL TASKS (SOFTWARE SUPPORT ENGINEER):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential. Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers Escalate to Development or Consulting as necessary while retaining ownership of the ticket L-Soft is the maker of LISTSERV, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package. #J-18808-Ljbffr L-Soft international, Inc.

Job Tags

Temporary work, Work experience placement, Casual work,

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