Job Description

Technology Alignment Manager

TECHNOLOGY ALIGNMENT MANAGER

Montgomery, AL Job Description: Technical Alignment Managers (TAMs) are members of our proactive team. This team's goal is to continuously improve our client's technology by aligning their environment to our internal best practices and standards. Through this process, we increase their reliability and security while lowering their reactive issues. Our TAMs play a crucial role in helping our clients achieve technology success by measuring each client's alignment to our standards and building/maintaining a relationship with them as a technical resource. TAMs become our internal subject matter expert for each client's environment and complete on-site and remote checks of their technology infrastructure. When issues are discovered, you will be responsible for either remediating the issue or creating escalation tickets for another team. Required Qualifications: Minimum education: Associate degree 4+ years of technology experience Must have reliable transportation and be able to drive to client locations on a routine basis Responsibilities: Perform on-site and remote client assessments to measure their alignment to our standards and best practices Create recommendations that will allow the Virtual Chief Information Officer (vCIO) to analyze the impact of misaligned technology standards Contribute and help maintain a comprehensive standards library to guide assessments and technology alignment For you assigned clients, develop and maintain a relationship with the point of contact and end users Become the subject matter expert on each client's technology and vendor information Maintain and update client documentation, knowledgebase, and configurations Track your time and keep an updated calendar for the next 60 days to keep client visits organized and timely Job may require occasional travel and off-hours or weekend work Personal Attributes: Detail oriented Self-motivated Strong work ethic Work independently and contribute as a team player Problem solving and troubleshooting Strong written and verbal communication Suggested Knowledge: Windows Server (all versions)

M365 & O365

Remote Desktop Services Exchange Online Microsoft SQL Server Active Directory / Group Policies

DHCP / DNS

Virtualization (VMware & Hyper-V) Cloud Hosting Concepts Remote Access Desktop Operating Systems Routers, Switches & Wireless Virtual Private Networks Networking - TCP/IP Routing & Subnets Printer Troubleshooting Backups, Business Continuity Mobile Devices Network and Endpoint Security Hardware / Software Upgrades VoIP Autotask PSA Datto RMM Compliance (HIPPA, PCI-DSS, SOX, etc.) Top Talent Recruiter

Job Tags

Remote job, Weekend work,

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